The grill mat itself gets very hot naturally. You don't see the grill flames as the mat covers it. So I really don't know it would say don't ho near the flames. There is no flare up. Sorry I can't provide a better answer. Not quite sure, but maybe it means directly near flame. Mine works great on the grates of the grill and does everything I hoped it would do. It does not say that, and it is common sense not to put it directly on any flame. I don't know but I don't let the flame touch the mat. I let the flame go down and then I put the mat on the grill. I think it means not to put it directly in the fire. It goes on the grates. One starts cooking when flame is down and the mat prevents grease from causing a flame up.
Is this supposed to come in a package? I just got 2 loose sheets in an Amazon shipping box, so I have to look online for care instructions. I received instructions with mine. I can't remember if it was in an enclosed plastic wrap. It sounds like you may have received a knock of version rather than actual Grillaholics product. All of our Grillaholics grill mat come in the package shown in the picture. If your order was not from DSquared International LLC or Amazon Warehouse Deals, you likely received a knock off product. If you order was from DSquared International LLC, then there was an issue with your order as Amazon should not send them out that way. Either way, please send us a message through the Amazon messaging system with your order information so we can help you get things sorted out.
Ours came in low profile cardboard packaging. It should definitely have some sort of 'wrap'. Care is easy though, mild soap and hot water. Good luck! It should be a little white card in the package where you take out the two loose sheets with the instructions for how to care for it but make sure you WASH it with warm water with a little bit of soap before you use it. I hope I answered your question... how many times can i use the grill mat before i throw it away. I have used mine well over 30-40 times so far and hasn’t effected it any as far as I can tell. grill tools I wash it and watch that the heat doesn’t get to high and cook whatever needs to be. why does it say not to get near flame on grill? I don't see where it states that in the Description or the Features & Details. I would suppose it simply means do not place directly on an open flame .
Can you use these on a flat top grill??? I’m using the grill mat on a Traeger grill and I’m not sure what you mean by “flat top” . I have washed the mats many times with soap and water .Still I get a black coating on my hands and food. Why. Have no problem with black coming off the mats..even put them in the dishwasher...absolutely love them..never have to clean my grill..mats are always clean ..no bits left on from cooking with them.. I have no problem with mine, they are great! Yet I do know the source of your black coating: it comes from grease that is residual. The grease is flaming up and the smoke from it is black, and if that is not the source of your black coating, then I am thinking it is coming from burning aluminum. I really hope this is not the case, burning aluminum is toxic. Remove all aluminum foil, clean the grease from your grill, and see if it clears up, i hope it does. I really do love my mats!
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